Have questions? No worries. Find answers to the most common questions about your stay, from booking and check-in to facilities and everything in between.
Early check-in requests are subject to the previous day's availability, please contact us on the day of check-in to check availability. Alternatively, you may book 1 day ahead of your check-in date to guarantee an early check-in. Late check-out requests are only available until 11AM if approved, please contact us directly to arrange this.
This depends on whether you have booked for a private room, or for the whole house. If you have booked for a private room, we have chain-locks available in the common area with keys attached, please feel free to use this if you require luggage storage. If you have booked for a full house, we do not currently have any storage facilities for luggage storage.
No - This is a self-check-in property, we will send you check-in instructions on how to access the property. We only provide online reception.
Please refer to your booking confirmation message or e-mail.
We do not have dedicated parking. Street parking may be available, please be mindful of parking limits and costs.
No – We have a strict no pet policy.
Yes! We provide these amenities upon arrival free of charge; you just need to bring yourself and your own essential items. For extra linen and towels there will be an additional charge, please contact us to arrange.
Smart Lock - Enter the digits provided followed by the ‘#’ or ‘*’ sign. Please note that the numbers will still register even if there is no sound. If there are no numbers on the screen, please lightly tap the screen and the numbers should appear.
Key Lock Box – Input the correct digits and unlock the box to receive the key inside. Once you have access to the key, close the lock box and scramble the code. Please make sure to return the key at check-out.
We’ve put together more helpful answers to make your stay as easy and comfortable as possible. Browse our full FAQs to find everything you need to know before, during, and after your stay.