Last updated: 24 September 2026

Welcome to Mattino. We are committed to protecting your privacy and being transparent about how we collect, use, store and share your personal information when you use our website, booking platform and related services (collectively, the “Service”).

By using our Service, you acknowledge that you have read and understood this Privacy & Cookie Use Policy (the “Policy”).

Providing personal information is your choice. However, certain information is required for us to process bookings, provide accommodation services, communicate with you and operate the Service.

1. What Personal Information Do We Collect?

Depending on how you use our Service, we may collect the following types of personal information:

Information You Provide to Us

When you make a booking, submit an enquiry, contact customer service or create an account, you may provide information such as:

• Full name
• Email address
• Mobile phone number
• Address
• Booking and reservation details
• Other information you choose to provide when contacting us

Payment Information

When you make a payment for our services, payment and card information may be collected and processed on our behalf by third-party payment providers.

We may not directly store your complete credit or debit card details.

Technical & Usage Information

When you access our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Referring page
• Pages visited and navigation activity
• Time spent on the website
• Session information
• Cookies and similar tracking technologies

Property Owner Information

Where required for our business operations, we may also collect relevant payment or bank account details from property owners or other business partners.

2. How Do We Use Your Information?

We use the information we collect for purposes including:

• Processing and managing bookings and reservations
• Providing accommodation and related services
• Communicating with you about your booking or account
• Responding to enquiries and customer service requests
• Sending important service-related notifications
• Improving the functionality and user experience of our website
• Maintaining the security and safety of our Service
• Detecting, investigating and preventing suspicious activity, fraud or violations of applicable terms
• Identifying and resolving technical issues and bugs
• Developing and improving our products, services and website
• Conducting analytics, research and performance analysis
• Understanding how visitors use our website
• Sending marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law
• Complying with applicable laws, regulations and legal obligations
• Assisting law enforcement agencies and competent authorities where legally required or reasonably necessary

3. How Do We Share Your Information?

We may share relevant personal information with trusted third-party service providers where necessary to operate and support our Service.

These may include providers that assist us with:

• Payment processing
• Website and technology services
• Booking and reservation systems
• Customer communications
• Analytics and reporting
• Marketing and advertising
• Website security
• IT and technical support

We only share information where it is reasonably necessary for the relevant purpose and, where required, in accordance with applicable privacy laws.

We may also disclose information where required by law, legal proceedings, regulatory authorities or law enforcement agencies.

4. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

Access

Request a copy of the personal information we hold about you.

Correction

Request that inaccurate, incomplete or outdated personal information be corrected.

Deletion

Request that your personal information be deleted where it is no longer necessary for the purposes for which it was collected, subject to applicable legal requirements.

Withdraw Consent

Withdraw your consent to certain types of processing at any time where processing is based on your consent.

For example, if you no longer wish to receive marketing communications, you may unsubscribe using the link provided in our marketing communications.

Please note that you may continue to receive essential service and administrative communications, such as booking confirmations, account notifications and important information relating to your stay.

Data Portability

Where applicable, request your personal information in a structured and commonly used format and, where technically possible, request that it be transferred to another data controller.

Restriction of Processing

Request that we restrict the processing of your personal information in certain circumstances, including where you dispute the accuracy or legality of its processing.

Objection

Object to certain types of processing, including processing based on legitimate interests or direct marketing, where applicable.

If you cannot exercise these rights through the tools available on our Service, please contact us directly.

5. GDPR Notice

If you are located in the European Economic Area (EEA) or are otherwise protected by the European Union General Data Protection Regulation (GDPR), you may have additional rights under applicable data protection laws.

We are committed to handling personal information in accordance with applicable privacy requirements, including the GDPR where it applies.

Our Legal Basis for Processing Personal Information

Depending on the circumstances, we may process personal information based on one or more of the following legal grounds:

Consent
Where you have provided consent for us to process your personal information for a specific purpose.

Contractual Necessity
Where processing is necessary to enter into or perform a contract with you, such as processing and managing your accommodation booking.

Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Legal Obligations
Where processing is necessary to comply with applicable laws, regulations or legal requirements.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including providing our services, maintaining business and financial records, resolving disputes and complying with legal obligations.

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable laws and our internal retention practices.

7. California Privacy Rights

If you are a California resident and applicable California privacy laws apply to you, you may have additional rights regarding your personal information.

Right to Know

You may request information about the categories and specific pieces of personal information we collect, the sources from which the information is collected, the purposes for which it is used, and the categories of third parties with whom it is shared.

Right to Delete

You may request that we delete personal information we have collected about you, subject to certain legal and business exceptions.

For example, we may retain information where it is necessary to:

• Provide goods or services
• Maintain the security or functionality of our systems
• Comply with legal obligations
• Complete transactions or fulfil contractual obligations

Right to Non-Discrimination

We will not discriminate against you for exercising applicable privacy rights.

Where applicable, exercising your privacy rights will not result in us:

• Denying you goods or services
• Charging you different prices or rates
• Providing you with a different level or quality of service

Do Not Sell or Share My Personal Information

We do not sell personal information that directly identifies you, such as your name or contact information.

However, we may allow certain advertising and analytics providers, such as Google or Meta, to collect information about your activity on our website for advertising, measurement and analytics purposes, where permitted by applicable law.

8. Children's Privacy

Our Service is intended for individuals aged 16 years or older.

We do not knowingly or intentionally collect personal information from children under the age of 16.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

9. Cookies & Similar Technologies

We use cookies and similar technologies to help operate, secure and improve our website and services.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow websites to remember certain information and recognise your device when you return.

Cookies may collect information such as:

• Pages you visit
• Session duration
• IP address
• Browser type
• Operating system
• Referring website
• Website navigation and interaction

Why Do We Use Cookies?

We may use cookies for purposes including:

Essential Cookies
These help our website function properly and support essential features such as navigation, security and booking functionality.

Analytics Cookies
These help us understand how visitors use our website so that we can improve its performance and user experience.

Marketing Cookies
These may be used to help us understand the effectiveness of advertising campaigns and provide more relevant marketing.

Preference Cookies
These may remember certain preferences and settings to provide a more convenient browsing experience.

10. Managing Cookies

You can control or disable cookies through your browser settings.

You may also be able to manage certain marketing cookies through the cookie settings available on our website.

Please note that disabling certain cookies may affect the functionality and user experience of our website, including some booking or website features.

You can also manage certain advertising preferences through available industry opt-out tools.

11. Changes to This Privacy Policy

We may update this Privacy & Cookie Use Policy from time to time to reflect changes to our services, business practices, technology or applicable legal requirements.

When we make changes, we may notify you through our website or other appropriate communication channels.

The updated version of this Policy will be made available on our website together with its effective date.

Your continued use of the Service after an updated Policy becomes effective means that you acknowledge the updated Policy, to the extent permitted by applicable law.

12. Contact Us

If you have any questions about this Privacy & Cookie Use Policy, your personal information or how we handle your data, please contact us:

Email: hello@mattino.com.au